Healthwatch BNSSG's complaints policy

Report - 19 February 2024

Anyone who is dissatisfied with any aspect of the service received by Healthwatch Bristol, North Somerset and South Gloucestershire (BNSSG) can make a complaint.

Individuals have the right to express their views about our performance or the way we conduct our business. This policy is for members of the public, and unpaid volunteers and Trustees of Healthwatch BNSSG.

It is important that if you feel dissatisfied with any matter relating to your treatment, or experience while volunteering or in a Trustee role that you should have an effective means to raise an issue so that it can be resolved.

Download a fully copy of our complaints policy below. If you require this information in an alternative format, please email helen@healthwatchbnssg.co.uk.

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Complaints policy
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