Latest Enter and View Elgar House

Elgar House is for people who are medically fit to leave the hospital but unable to return home, due to lack of suitable social care support or are awaiting transfer to a care home.

Key findings

Many patients we spoke to did not have a discharge date leading to confusion.

One patient's relative was travelling over 100 miles to visit them. The patient had been waiting over a month for a care package to be put in place.

Patients' carers/support workers said there were delays in making social care assessments which was slowing up the flow of patients who could be discharged. 

Some patients were still in nightclothes at 12pm and some felt bored and didn't have much social interaction while our representatives were there.

There was also some impressive facilities to help patients observed such as Dementia friendly clocks and flooring styled to suite the visual distortions sometimes experienced by Dementia patients.

Response from Elgar House has been reassuring:-

We have been advised that a new ward tracker role is now looking to help communicate with patients and help keep on top of particularly complex cases which may delay them being able to go home or into other accommodation.

Staff to patient ratios were within government guidelines