Changes at your GP surgery: download our latest booklet
The booklet contains:
- information about the GP Access Recovery Plan and what it means for you;
- the roles of the various qualified health professionals who will be able to support you and offer care at your GP surgery;
- information about changes at your pharmacy;
- information about the NHS App, and digital and non-digital ways of accessing healthcare, e.g. booking GP appointments;
- how you can help us monitor these changes;
- positive initiatives already happening in the local area;
"What an amazing publication."
- Chair of local Patient Participation Group
Downloads
We would like to acknowledge the support of all those involved in the project. A huge thank you to everyone who completed the survey, service providers who have helped us create this booklet, and those who are featured as case studies for sharing their experience and insights with us.
A previous version of this booklet was published in January 2024.
What is the GP access recovery plan?
It’s an NHS commitment to tackle the issues you’ve told us about, and the things that don’t work.
"I get results and messages by text but no follow up or proper explanation of what they are testing for."
- Service user
The plan aims to take the pressure off the ‘8am rush’, and make it easier and quicker for you to get the help you need from primary care.
Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. Primary care includes general practice (GP), community pharmacy, dental, and optometry (eye health) services.
Need support with online health services?
We've put together a 'how to' guide, with step-by-step guidance on using online health services. The guide covers:
- booking GP appointments
- ordering prescriptions
- accessing online consultations by phone or video
- viewing medical records
- receiving test results
- downloading your COVID-19 pass
The guide is also available in Chinese. If you find videos helpful, you can watch a recorded presentation on how to register and access online NHS services.
View and download our how to guide.
If you’d like to tell us about any changes in local healthcare services or share your experiences, click the pink 'Talk to us' button below and complete our online feedback form.
